Data Model ~ Call Center...

A simple Data Model for a Call Center.  One table of note is tlkpReasons.  If you have common reasons for calls you may want to set up a section with check boxes for ease for the Operator as shown here.  To download the Data Model click here.
The difficult I do immediately, the impossible takes a little bit longer.
Business Rules...
There may be specific Reasons for calls (tblReasons)
Call back information will need to be logged
Calls will be handled by an Operator
Calls may be directed to an employee or just be for information
Reminders may have to be set if call needs a call back
Reason for call will need to be recorded
Main Entities...
Calls
Data Models
Tips (Main)
Home
Templates
Restaurant Reservations
Property Management
DVD's
Jobs (or Work Orders)
Complaints
Training with Attendance
Products (Shoes of Clothing)
Tasks
Publications
Clubs (or Associations)
Purchase Order with Inventory
Hotel Bookings
Real Estate
Recipes
Grocery List Maker
Recipes with Grocery List Maker
Inspections
Parking Lot
Appointments (i.e. Salon)
Damage Investigations
Access Basics
Data Modeling 101
Utter Access - Design Strategies
Naming Conventions
Modeling Human Relationships
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